What is Lean?
Lean is a tool kit, management system and philosophy derived from the Toyota Production System of the 1940s. Over the decades, what we now know as Lean has been adopted by nearly every industry and sector as a way of creating the most value for the customer through increasing quality, operational excellence and employee wellbeing, whilst simultaneously reducing costs. Yes, good quality can cost less!
For the veterinary profession this translates to an increased bottom line through better quality of patient care, client satisfaction, staff happiness and less operational cost.
Lean is also for everyone at every level of the practice; everyone has a role in designing and implementing Lean solutions, whether it’s for an everyday problem or for a complete Lean transformation.
And it doesn’t end there: Lean embraces a philosophy of continuous improvement ensuring problems not only stay solved but are perpetually improved upon.
In a profession where clients expect the best care for their pets, the best customer service and competitive prices, a Lean veterinary practice will always have the edge. In an economy increasingly feeling financial pressures and with competition from independent and corporate practices alike, it will be the Lean practice which stands out from the crowd.
Find out more at the Lean Q & A page.
